JADOCS - Field Service Analyst (Journeyman)

Job Locations KW
Job ID
2021-3702
Category
Information Technology
Clearance Level
TS/SCI

Overview

Working at USfalcon is about providing exceptional professional services to the DoD and various Federal Agencies. We have been excelling in diverse platforms for almost 30 years and continue to be an industry leader. If you thrive in an organization that values integrity, commitment, stewardship, and service, we want to meet you.  

 

We have an exciting opportunity to join us in supporting one of our valued customers as a JADOCS- Field Service Analyst (Journeyman) to work at Camp Buehring, Kuwait. 

Responsibilities

Joint Automated Deep Operations System (JADOCS) is a command system tool that helps provide strategic coordination and situational awareness at the operational and tactical levels of combat. The system provides real-time tracks, target databases and service-specific fires information into a single software application. 

  • Interface JADOCS to external C4I systems
  • Apply hardware and software updates and patches
  • Maintain and keep Servers in compliance to Defense Information System Agency (DISA) security standards
  • Respond to service outages and user trouble tickets
  • Provide support for various JADOCS network configurations
  • Setup and verify that interfaces are working and properly configured
  • Maintain knowledge of other C4I systems for interface control
  • Provide critical input into accreditation documentation
  • Prepare and submit periodic reports, travel requests, trip reports, and After Action Reports as required.
  • Implement and operate JADOCS at designated site(s) - Install, configure and maintain JADOCS server(s) & workstations
  • Ensure JADOCS Server(s) and/or workstations are Information Assurance (IA) / Cyber Security compliant
  • Coordinate with users, communication systems, network, and C4I application SMEs to resolve computer software and hardware problems
  • Conduct over-the-shoulder training
  • Be able to develop JADOCS quick start guides and handbooks to assist in JADOCS-user operations
  • Provide support as needed to the deployment of JADOCS on both FAT-Client and Virtual Client architecture/network.
  • Provide Help Desk support to customers via unit’s trouble ticket measures for onsite support; provide Help Desk services to remote customers through the use of email and telephone
  • Develop briefings and/or training materials to enhance JADOCS user’s understanding and increase proficiency
  • Support JADOCS at CONUS and OCONUS locations worldwide and aboard ships during daily operations, exercises, contingencies, deployments, humanitarian assistance or disaster relief missions, and other operations as required.
  • Additional duties as assigned

Qualifications

Required Skills:

  • 3 years of experience, additional 3 years can be substituted for the degree

Desired Skills:

  • The JADOCS Field Service Technician must be capable of performing analysis of system operations.
  • Must have knowledge of and experience in the operations of hardware systems and components.
  • Must have experience in fault detection, isolation, and correction of hardware systems and individual components.
  • Must be capable of routine system maintenance and analysis functions including: hardware configurations; adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools.
  • Windows 7 computing environment are REQUIRED.
  • Proficiency with Microsoft Office software, including Word, Excel and PowerPoint.
  • Excellent written and verbal skills
  • Must be Deployable
  • Leadership Skills
  • Ability to handle stress and work well under pressure
  • Ability to use MS Office
  • Interpersonal and People Skills
  • Ability to use PC
  • Analytical and Critical Thinking Skills
  • Oral and Written Communication Skills
  • Listening Skills
  • Negotiation Skills
  • Multi-Tasking Abilities

Education: 

  • Bachelor's Degree in Electronics Engineering or any other Scientific or Technical discipline is required.
  • CompTIA Security+ Certifcation (IAT Level II) 

  

Clearance: Top Secret/SCI

 

Travel: 100%, this role is OCONUS. 

 

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