• Business Operations Analyst

    Job Locations US-VA-Arlington
    Job ID
    Management Consulting
    Clearance Level
  • Overview

    USfalcon is seeking a for a consultant to provide direct support to the PEO-EIS Enterprise Systems and Services (E2S) Program, PMW 250. The Enterprise Systems and Services Program Office encompasses a portfolio of IT programs supporting a wide array of Navy/Marine Corps and DoD customers. This includes but is not limited to:

    • DoD Information Technology Portfolio Repository (DITPR)
    • Department of Navy Applications and Database Management System (DADMS)
    • Department of the Navy Tasking, Records and Consolidated Knowledge Enterprise Repository (DON TRACKER)
    • Naval Justice Information System (NJIS)
    • Joint Air Logistic Information System (JALIS)
    • Navy Information Application Product Suite (NIAPS)
    • iNAVY
    • Risk Management Information (RMI)
    • Navy 311 and global distance support




    The Business Operations Analyst is responsible for supporting the following PMW250 corporate operational functions on behalf of the program: TRIAD (PM, DPM, and Technical Director) Scheduling, IT & Portal Oversight, Organizational Operations, and Total Force Management (TFM).

    The Business Operations Analyst will execute the following tasks:

    • Performs planning, analyzing and evaluating the effectiveness of operating programs.
    • Utilizes qualitative and quantitative techniques to analyze and measure the effectiveness, efficiency, and productivity of organizational programs, establishing study methods and techniques and analyzing and evaluating the effectiveness of complex program operations.
    • Participates in meetings and projects with stakeholders, staff, project managers, etc. to render project activities into actionable solutions across business units and initiatives.
    • Effectively assesses and responds to highly complex and time sensitive issues.
    • Reviews business requirements and other documentation from multiple sources to identify and resolve cross initiative dependencies and ensure consistency of approach and application across the enterprise/command.
    • Develops queries, analyses, or reports from applications for operations or management staff of assigned business unit(s).
    • Creates, recommends and implements project/program improvements to meet established objectives.
    • Ensure compliance regulations are implemented and maintained.
    • Articulates and communicates information effectively to diverse audiences.
    • Actively participating in multiple work-groups at one time, and disseminating information across all levels of the organization as well as to influence our clients. Adjusts rapidly to shifts in priorities and manages multiple tasks simultaneously.
    • Support PMW 250’s Deputy Program Manager to develop yearly Spend Plan Budget and identify unfunded requirements for remediation for Business Operations.
    • Support the management of PMW 250 TRIAD’s schedules, coordinating in accordance with the PEO-EIS’ schedule.
    • Support the execution of Defense Travel System (DTS) activities for PMW’s 240 PM, DPM and Senior Leadership Team (SLT).
    • Apply qualitative and quantitative methods to assess and improve program effectiveness and manage complex business processes.
    • Support the document routing process for key program documentation (e.g., brief, letter or memorandum) requiring the review or signature of a member of the TRIAD.
    • Support the tracking (via the DON TRACKER system) of Program Office documentation requiring PMW 250 response.
    • Support the development and dissemination of PMW 250 Internal Communication messages.
    • Support the development, approval, and execution of program wide business rules (e.g., DON TRACKER, email, SharePoint, etc.).
    • Support the coordination and facilitation of events (internal and external to the program).
    • Support PMW 250 Assistant Contract Technical Representative’s (ACTR) tracking, maintenance, and disposal of PMW 250 procured NMCI hardware and software.
    • Support PMW 250 Portal Oversight activities to include interface design and management of the portal structure, reviewing and approving access requests, and facilitating communication of important status updates.
    • Support the management and execution of PMW 250 Office Operations (i.e., access and space requirements, coordinating mail & shipping requirements, coordinating and managing conference facilities requests, communicating office safety and security procedures, and participating in BRAC planning activities and coordinating communication of requirements).
    • Support reporting & response activities to include:
      • Records Management Compliance: ensuring all program documents, letters, memorandums and important forms are properly reposed and maintained along with ensuring program personnel are knowledgeable of DoD and DON requirements and are generating (and properly storing) the required documentation mandated by DoD and DON policy.
      • Personal Identifiable Information (PII) Reporting: ensuring program compliance with DoD PII directives and guidance, monitoring for PII compliance around the Arlington, VA program office and reporting any and all incidents through the appropriate channels and chain of command.
      • Muster Activity & Reporting: mustering and reporting the safety and/or whereabouts of all PMW 250 "card carrying" employees as required and requested by the PEO-EIS COS or DCOS. This can include reaching out through home phone numbers and/or contacting emergency contacts as is necessary or required.
      • Program Issue & Action Tracking: tracking and monitoring through closure, program-level issues and actions.
      • External Reporting Liaison: serving as the lead PMW 250 external reporting liaison, when requested or required by the TRIAD. This may include coordinating responses amongst various members of the APM/Core Management Team, consolidating responses to present to the TRIAD for review and sign off and responding to the external organization, keeping PEO-EIS personnel apprised of the status.
    • Support Total Force Management (TFM) activities to include:
      • TFM activities include ensuring PMW 250 personnel meet DoD training requirements, tracking and coordinating DAWIA certification requirements and certification, assisting personnel in their career development efforts, overseeing and coordinating the PMW 250 Mentorship Program, managing PMW 250 personnel and facilitating resolution of total force issues on behalf of personnel (liaison with PEO-EIS Total Force personnel). For a better understanding of each of these areas of responsibility, read the descriptions below:
      • DoD Training Requirements: notifying program personnel and tracking completion status on all DoD and DON training requirements. This includes reporting back to the organization who requires it, (as well as PEO-EIS Operations and Total Force personnel) and maintaining 100% compliance within the timeframe requested or mandated.
      • Workforce Development-DAWIA: monitoring and reporting Defense Acquisition Workforce Improvement Act (DAWIA) certification status as well as PMW 250 "card carrying" employee's individual development plans (IDPs).
      • Manpower Management: managing PMW 250's personnel needs and requirements, as requested by program personnel or as directed by the PMW 250 PM, DPM or TD.
      • Total Force Issue Liaison: informing program personnel of important changes to policy or process and also liaison with PEO EIS Total Force personnel to troubleshoot total force and personnel issues through closure and resolution on behalf of program personnel. This includes acting as a liaison between the new employee and the appropriate PEOEIS and/or SPAWAR personnel responsible for processing the information captured in each form.
      • Employee Orientation Oversight activities include welcoming the new employee on their first day of employment with a POG, collecting and processing orientation-required forms, coordinating courtesy calls and office visits with key program personnel and stakeholders, ensuring proper ordering and delivery of all software and hardware requirements, facilitating and processing system access requests (on behalf of the new employee) and answering general orientation questions.
      • Personnel Records: maintaining only those non-sensitive records that are necessary to have nearby and as required by the PM or DPM. All sensitive personnel records are maintained appropriately by NPC and SPAWAR Human Resource Service Center (HRSC). Responsible for promulgating, collecting, reviewing and submitting required forms that orient program personnel into PMW 250.
      • General Orientation Questions: answering any and all orientation questions and responding to and resolving issues on behalf of the new employee. This often entails researching DoD and DON policy and guidance or acting as a liaison with the PEO EIS and/or SPAWAR personnel who can provide the appropriate response.


    • At least eight (8) years of related experience including knowledge of best practices, (e.g., ITIL, PMI, and CMMI)
    • Proficiency in Microsoft Office Suite (PowerPoint, Word, Outlook and Excel)
    • Knowledge of DoD information technology acquisition management principles, policies and procedures.
    • Knowledge of federal government budgetary processes that govern information technology planning, investment, and execution.
    • Knowledge of DoD/Navy Information Technology (IT) Business Systems acquisition laws, regulations, processes and policies.
    • Ability to think independently with minimal oversight, as well as demonstrate exceptional written and oral communications skills
    • Excellent customer/client management skills and techniques – internal and external
    • Strong planning, organizational skills with attention to detail and high conscientiousness, high integrity
    • Experience working multiple projects simultaneously
    • Ability to collaborate within a team environment, while meeting strict deadlines and keeping the overall project on schedule
    • Ability to both work in a fast paced and dynamic environment on short term projects and the ability to work on longer term projects requiring extended planning time
    • Self-reflective, open to feedback, and willing to adjust as needed
    • Excellent personal interaction skills
    • Good human relations skills to select, develop, mentor, discipline and reward employees

    Education: Bachelor’s Degree in Business, Mass Communications, Computer Science, IT Management, or a related field from an accredited program.


    Clearance: Active Secret


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