• CPOF - Field Service Analyst (Journeyman)

    Job Locations KW-Arifjan
    Job ID
    Information Technology
    Clearance Level
  • Overview

    Working at USfalcon is about providing exceptional professional services to the DoD and various Federal Agencies. We have been excelling in diverse platforms for almost 30 years and continue to be an industry leader. If you thrive in an organization that values integrity, commitment, stewardship, and service, we want to meet you.


    We have an exciting opportunity to join us in supporting one of our valued customers as a Field Service Analyst (Journeyman) to work out of Arifjan, Kuwait.


    The CPOF Field Service Analyst (Journeyman) job is to develop, integrate, fields, and support the core mission command computing environments and applications for the Army's operating forces to provide a user-defined common operational picture (COP) and real-time situational awareness. The journeyman candidate will support the Warfighter for garrison, exercise, combat operations and contingencies. The Field Support Analyst shall support pre-deployment exercises with field software engineering, over the shoulder technical assistance, providing on-site diagnostic and corrective actions, and capturing and reporting requirements.



    • Configure, repair, troubleshoot and possess a working knowledge of either Command Post of the Future (CPOF), SharePoint, Command Web or Common Tactical Viewer (CTV). Knowledge in multiple systems an advantage.
    • Possess a working knowledge in performing analysis of systems’ operation.
    • Proficient in installing, configuring, repairing, and troubleshooting networks, Windows Operating System, Microsoft Office, CPOF Repository, CPOF Data Bridge, and CPOF Mid Tier.
    • Knowledge of and experience in the utilization of operating systems and database management systems.
    • Provide system maintenance and administrative functions including: system configuration and modifications; adding, removing and replacing hardware and software items; system start up, shut down, backup and restore; database administration and maintenance; and system user access control.
    • Required to install, configure, repair and trouble shoot, and must possess a working knowledge in installing, configuring, repairing, and troubleshooting, Enterprise Services including Microsoft SQL Server, Microsoft Exchange Server, Virtual Servers, Microsoft Windows Server, and SharePoint Server), IAW the TMC Battlefield Command and Control Servers (BCCS) documentation.
    • Provide integration of systems via the BCCS Command and Control Registry (C2R), and Data Distribution Services (DDS)/ Publish and Subscribe Service (PASS) and troubleshoot MC systems connecting through BCCS.
    • Provide administration of the servers at Division and Corps level and support to Brigade (BDE) and below level.
    • Generate customer related reports from multiple sources, for example Daily Activity Reports, Trip Requests, Trip Reports.
    • Provides over – the – shoulder training upon request.
    • Ensure incidents are posted in the Incident Reporting Module within the SIF
    • Interact with the customer on a daily basis.
    • Distribute software updates.
    • Support and assist as needed with hardware upgrades.
    • Perform analysis of system operations and perform fault detection, isolation, and correction of computer systems and individual peripheral devices.
    • Collaborate effectively with the customer, CECOM SEC and other project team members.
    • Understand and apply sound Information Assurance principles and methodology to all work.
    • Additional duties as assigned. 


    Required Skills:

    • 3 years of experience in environment supporting Command Post of the Future
    • Additional 3 years of experience may be substituted for degree

    Desired Skills:

    • Proficient in Microsoft Office applications (e.g., Word, PowerPoint, Excel, Access, and Outlook)
    • Candidate need to have knowledge of, and is capable of using, operating systems and database management systems supporting CPOF.
    • Perform analysis of systems operations.
    • Listening Skills
    • Ability to handle stress and work well under pressure
    • Ability to use MS Office
    • Interpersonal and People Skills
    • Ability to use PC
    • Analytical and Critical Thinking Skills
    • Oral and Written Communication Skills
    • Multi-Tasking Ability
    • Familiar with Network and System Integration
    • Should have good interpersonal skills to interact with team members and ability to work in a team environment


    • Bachelor's Degree in Electronics Engineering or any other Scientific or Technical discipline is required.
    • CompTIA Security+ Certification

    Clearance: Secret


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