• JADOCS - Field Service Analyst (Journeyman)

    Job Locations KR-Anjeong-ri
    Job ID
    Information Technology
    Clearance Level
  • Overview

    USfalcon, Inc., recognized as one of the fastest growing, privately held companies in the United States, is seeking a JADOCS- Field Service Analyst (Journeyman) to work at Camp Humphreys, Korea.




    Joint Automated Deep Operations System (JADOCS) is a command system tool that helps provide strategic coordination and situational awareness at the operational and tactical levels of combat. The system provides real-time tracks, target databases and service-specific fires information into a single software application. 

    • Interface JADOCS to external C4I systems
    • Apply hardware and software updates and patches
    • Maintain and keep Servers in compliance to Defense Information System Agency (DISA) security standards
    • Respond to service outages and user trouble tickets
    • Provide support for various JADOCS network configurations
    • Setup and verify that interfaces are working and properly configured
    • Maintain knowledge of other C4I systems for interface control
    • Provide critical input into accreditation documentation
    • Prepare and submit periodic reports, travel requests, trip reports, and After Action Reports as required.
    • Implement and operate JADOCS at designated site(s) - Install, configure and maintain JADOCS server(s) & workstations
    • Ensure JADOCS Server(s) and/or workstations are Information Assurance (IA) / Cyber Security compliant
    • Coordinate with users, communication systems, network, and C4I application SMEs to resolve computer software and hardware problems
    • Conduct over-the-shoulder training
    • Be able to develop JADOCS quick start guides and handbooks to assist in JADOCS-user operations
    • Provide support as needed to the deployment of JADOCS on both FAT-Client and Virtual Client architecture/network.
    • Provide Help Desk support to customers via unit’s trouble ticket measures for onsite support; provide Help Desk services to remote customers through the use of email and telephone
    • Develop briefings and/or training materials to enhance JADOCS user’s understanding and increase proficiency
    • Support JADOCS at CONUS and OCONUS locations worldwide and aboard ships during daily operations, exercises, contingencies, deployments, humanitarian assistance or disaster relief missions, and other operations as required.
    • Additional duties as assigned





    Required Skills:

    • 3 years of experience, additional 3 years can be substituted for the degree

    Desired Skills:

    • Proficient in Microsoft Office applications (e.g., Word, PowerPoint, Excel, Access, and Outlook)
    • Must be capable of performing analysis of system operations
    • Knowledge of and experience in the operations of hardware systems and components
    • Experience in fault detection, isolation, and correction of hardware systems and individual components
    • Capable of routine system maintenance and analysis functions including: hardware configurations adding, removing and replacing hardware components; use of hardware and software diagnostic testing tools.


    • Bachelor's Degree in Electronics Engineering or any other Scientific or Technical discipline is required.
    • CompTIA Security+ Certifcation (IAT Level II) 


    Clearance: Secret



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