USfalcon, Inc., recognized as one of the fastest growing, privately held companies in the United States, is seeking a Field Service Analyst (Senior Lead)- WIN-T to work out of Fort Bragg, NC.
The WIN-T INC 1 Field Service Analyst provides hardware and software repair, replacement, troubleshooting, installation and Over-the-Shoulder training support for the Warfighter Information Network-Tactical Increment 1 (WIN-T Inc 1). The WIN-T Inc 1 is a communications network that provides the Army Warfighter with voice, data and video capabilities for use in a tactical environment, utilizing primarily commercial off-the-shelf (COTS) equipment. This system of systems includes the following equipment: Unit Hub Node, Regional Hub Node,Single Shelter Switch (SSS), Joint Network Nodes (JNN), Battalion Command Post Nodes (BnCPN), Network Operations (NetOps), JNN and BnCPN Satellite Transportable Terminals (STTs), and Master Reference Terminals (MRTs) Provides Over-The-Shoulder training, technical support and assistance for WIN-T Inc 1 systems, including troubleshooting and accomplishing minor repairs, removing and replacing WIN-T Inc 1 components, submit Engineering Change Proposal (ECPs), and troubleshoot system hardware and software.
Provide technical support for data communications hardware and software, Network Management software, computer systems hardware and software, virtualization hardware and software, implementation of new equipment and system administration of the RHN converged data network.
Demonstrate and utilize an extensive knowledge of networking principles and system configuration tasks
Perform baseline software load of new and replacement equipment, including: computers, servers, routers, switches, firewalls, TCP Proxies, Virtualization Infrastructure, multiplexers, and Private Branch Exchanges.
Perform installation of updates/patches and insure proper operation and usability of all systems after installation
Document all configuration changes, and proposed changes.
Install, configure, and maintain the vCenter server instance and its applicable database server/services.
Install configure, and maintain all ESX/ESXi hosts within the environment
Create virtual machines as required to support upgrades, patches, modifications, or mission requirements
Operate and maintain all Network Management Systems to insure proper reporting of network issues and collection of historical data.
Assist customer units with troubleshooting and configuration assistance beyond the capability of the RHN operators
Provide On-The-Job training to RHN operators on systems configuration and troubleshooting
Provide On-The-Job training to RHN operators on operational changes as a result of problem resolution, IAVA updates or software upgrades.
Ensure Information Assurance methodology and security principles are adhered to.
Perform configuration and troubleshooting of satellite systems to include TDMA, FDMA, and NCW Modems
Understand and demonstrate signal flow of both satellite and baseband systems.
Read and interpret technical drawings.
Troubleshoot problems and take corrective action on a timely and effective basis.
Exceptional oral and written communications skills and ability to work independently, with minimum direction; self-motivated and results-focused mindset are a must
Configuring and troubleshooting OSPFv2, OSPFv3 and BGP routing protocols
Configuring and troubleshooting GRE and DMVPN tunnels
Configuring and troubleshooting Firewall Rule Sets and IPS implementations.
Configuring and troubleshooting VOIP trunks and devices.
Clearance: Top Secret