• VTC Engineer

    Job Locations AF-Bagram
    Job ID
    2018-2472
    Category
    Information Technology
    Clearance Level
    TS/SCI
  • Overview

    USfalcon, Inc., recognized as one of the fastest growing, privately held companies in the United States, is seeking a VTC Engineer to work at Bagram, Afghanistan.

     

     

    Responsibilities

     

    • Troubleshooting critical outages within 30 minutes

    • Resolve problems within six (6) hours

    • Travel to Operating Bases around the CJOA-A supported by USFOR-A when required to provide VTC engineering support to required services

    • Fault identification and technical problem referral

    • Vendor patch and upgrade release

    • Information Assurance (IA) patch and mitigation releases

    • Network design changes and revisions

    • Provide in-theater engineering expertise and perform integration design, implementation and testing of media operations and VTC capabilities and enhancements; new or emerging audio/video architectures; and advancements in audio/video algorithms  and protocols. Support shall include, but is not limited to, evaluation of technology feasibility, vendor equipment capabilities, evaluation of architectures to be tested, development and evaluation of  engineering test plans, development and verification of test scripts, management and execution of testing, development of test reports and review and certification of test results.

    • Ensure sites within their supported Area of Responsibility (AOR) are in compliance with USFOR-A policies (e.g., Connection Approval Process (CAP))

    • Integration and management of a robust VTC architecture in the theater and shall comply with standards dictated by DISA, USCYBERCOM, Southwest Asia Cyber Center (RCC-SWA), and JNOSC-A

    • Provide recommendations concerning VTC Facility and Media Operations Center, as well as ATVB architecture and configuration and provide on-site technical assistance

    • Assist in the development of exercise, contingency and organizational Concept of Operations (CONOPS) and shall work with each of the VTC and Operations Center site facilitators to implement the required technical standards, preferred architecture, configuration, and operating practices, in order to optimize Operations Center and VTC sessions

    • Provide overview and general use training to all organization members and key leaders upon request

    • Maintain network topology diagrams that depict all VTC bridging equipment

    • Updates shall be made within seven (7) days of network changes

    • Maintain VTC bridging devices and endpoints in accordance with DISA STIG policies

    • Devices must be compliant within 30 days of policy updates

    • Provide monthly inventory of all network devices, including number of endpoints. Advise and assist Audio Visual and VTC Support Technicians at various sites under USFOR-A control. Backfill when needed at various site at the direction of USFOR-A managers. 

    • Additional duties as assigned

     

     

    Qualifications

    Required Skills:

    • Five years of experience in VTC environment covering related skills

    Desired Skills:

    • Proficient in Microsoft Office applications (e.g., Word, PowerPoint, Excel, Access, and Outlook)
    • Oversight and engineering of VTC architectures and environments
    • Experience and understanding of the Cisco Unified Communications Manager (CUCM) architecture
    • Cisco processes to include: RMA (Return Materials Authorization) program, licensing coverage of various Telepresence systems, software licensing renewals, software licensing updates, and Cisco Technical Assistance Center (TAC) program
    • Experience with software and hardware components of Cisco and Polycom VTC systems to include Cisco TelePresence Management Suite, Video Communications Server, Gatekeepers, Cisco Jabber, Polycom Real Presence Desktop, and various Cisco and Polycom end points
    • Experience with Cisco processes to include: RMA (Return Materials Authorization) program, licensing coverage of various Telepresence systems, software licensing renewals, software licensing updates, and Cisco Technical Assistance Center (TAC) program

    Education: 

    • CCNA Collaboration certification at a minimum, preferably CCNP  collaboration
    • Freeport Certified Installer
    • IAT level II compliance per DOD 8570

      

    Clearance: TS/SCI

     

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